We started by asking the following questions:
What if your customers (patients and/or referring sources) could schedule, screen and complete intake steps at their convenience (24/7) without contacting your staff?
What if they could do so via their preferred communication channel - telephone, online, texting?
What if you didn't need to wait for them to contact you but your system reached out to them?
What if they could do so via their preferred communication channel - telephone, online, texting?
What if you didn't need to wait for them to contact you but your system reached out to them?
Technology, actually the technology security, has finally developed allowing us to provide an answer to these questions and provide you with a competitive edge. Of course, we could not stop until the entire service cycle was included with reminders and follow-up contacts.
Overview
An integrated solution that places your capacity into the marketplace with a selection of user friendly methods for booking your services. Users, patients and referring medical providers, who formally had to interact with your organization to schedule a service now can skip contacting you and conveniently book (24/7) directly using a self service system (rapid) containing multiple everyday communication channels while quality is controlled via a unique database design (intelligent) and, if required supported by live agents 24/7 for personal assistance, continuously syncing with your internal systems using a single interface. We can also leverage any communication channels you already have in place such as texting, chat, email, telephone and website. Improve your competitive advantage and market share with better accessibility and service.
Functionality is not the only differentiator however. Deployed using our 30+ years of healthcare operations improvement consulting experience, it becomes a strategic competitive advantage.
Functionality is not the only differentiator however. Deployed using our 30+ years of healthcare operations improvement consulting experience, it becomes a strategic competitive advantage.