OPEN ACCESS for the marketplace
self service
|
Open Access
|
Schedule an Appointment 24/7 (or cancel, reschedule)
1. Open Access Channel(s) - Telephone or Online
2. Pre-programmed access channel(s) - Telephone or Online
|
complement operations
Scheduling Function
|
incomingAppointment reminders
wait list
outbound
|
Reduce Answer Times - Offer callers waiting in queue
Confirmations with option to review preparation / instructions
Automatic Wait List Calls
New Orders
|
care delivery
|
preparationCoordination
Follow Up
|
Screening
Referral Communication
Post Care Follow Up
|
referrals
|
access
Communication / Coordination
Return Patient to Referrer
|
Meet referral sources needs
Provide your referral sources an 'In House application' that referral sources can
Provide referrer with concurrent progress information as appropriate
Coordinate return appointment to referral
|